There have been a number of boardroom scandals over the past months that must have caused shudders in boardrooms across the country, and put a national focus back onto boards and board composition once more. The question is, what can boards do to avoid board melt-downs, corporate scandals and company failures? Peter Cebon in […]
Can You Pretend to be Somebody that You Are Not with Harrison Assessments? I often get asked “Can Harrison Assessments be Manipulated? Can someone put on a mask with Harrison Assessments and present themselves in a different light? How reliable is the assessment?” Dan Harrison on Test-Retest Reliability Dan Harrison, the founder of Harrison Assessments […]
Crystal Ball Thinking Wouldn’t it be great to have a crystal ball handy that you could whip out and use any time you needed to make an HR decision? I sure would like one. Our conversation might go something like this: “Oh mighty crystal ball, tell me is this person going to be a […]
Only the Best Hiring Assessments Ensure Excellent Job Fit Let’s face it — we are all comfortable using assessments to try to improve our hiring decision making. Good hiring practice, including assessments, are now considered an essential foundation for organisational success. We accept that high quality assessments used at the point of hire will have […]
The Challenge of Change Projects is Their Intensity Leading or being affected by change in an organisation can be stressful. The pace of the project and the impact on staff can cause people to disengage, become depressed, feel very vulnerable and show behaviours that are out of the normal. There is a place in every […]
There are always all sorts of personalities working in an organisation. Thank goodness for diversity. But some of those personalities are more disruptive than others. In previous posts we’ve discussed several. For example, team members that thrive on drama, those that complain incessantly, those with a negative point of view, those that like to be […]
Keeping your workforce engaged is quite a paradoxical strategic challenge – to maintain a culture of engagement that treats and provides for people as valued individuals, while at the same time, inspiring them, individually and as a group, to perform as well as they can and to contribute in a range of ways to the organisation.
Solving Organisational Problems: Identifying those Causes In our previous post about Solving Organisational Problems , we mentioned the difference between symptoms, the pain that is being experienced at the moment, and the causes of the problem, the underlying reason or trigger for the current symptoms. Symptoms are the sign that a problem exists. Like symptoms […]
Customer Service is your most important business asset. Too many companies think of customer service as an expense to minimize. We believe that it’s a huge untapped opportunity for most companies, not only because it can result in word-of-mouth marketing, but because of its potential to increase the lifetime value of the customer. –Tony Hsieh, […]
Listen to the Data, not the Sales Pitch – Multi-Metric Staff Surveys Visiting a client recently to discuss information needs from their next staff survey, I was asked the question “What do you think are the most important metrics we should be seeking from our staff survey?” I think this is the wrong question. The […]
